![]() Shipping typically takes 4-6 weeks after it is shipped. ![]() Currently, the items are scheduled to be produced in late October to early November. That is not possible in this case because the two sectional pieces do not make a complete sectional.īack in June, we refunded 50% of the amount paid to the guest because of the additional delays as an accommodation. Normally, we would cancel a sale like this and just sell the items to another guest. They will not cancel them because the leather kit components to make them are already on order with their suppliers and cannot be cancelled. We attempted to cancel the items with CraftMaster. Unfortunately, we have no control over the manufacturer. We have communicated changes to the estimated shipping times as we got them from the manufacturer. We also indicated on his signed receipt that these pieces will not connect to each other and will not match his existing furniture.Īs with many products, production due to the pandemic has been delayed on these items multiple times. ***** indicated he was trying to add these pieces to items had already had. He had a quote from another store (Old Brick) that we price matched. ***** was aware of this at the time of purchase. The armless chair and RAF chaise (pictures are attached) do not create a complete sectional. ![]() He also ordered a standalone power chair. He ordered two pieces of a sectional (armless chair and RAF chaise). On his receipt (a signed copy is attached), it also states under this estimate that it is a best guess only and that times can vary. This was the same estimate provided at that time by the manufacturer. He was originally given an estimate of 20-24 weeks. He ordered three leather custom furniture pieces manufactured by CraftMaster. ***** made a purchase with our company on January 18, 2021.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |